FUTA-Q, Ltd. (hereinafter referred to as the “Company”) establishes the following privacy policy (hereinafter referred to as the “Policy”) regarding the protection of personal information of customers (including persons in charge of business partners) and employees. The Company will manage personal information appropriately in accordance with this Policy. The definitions of terms used in this Policy shall conform to those set forth in the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”).

Article 1 (Compliance with relevant laws and regulations)

The Company will manage Personal Information lawfully and properly in compliance with the Personal Information Protection Act and other relevant laws, guidelines set by the Personal Information Protection Commission and this Policy.

Article 2 (Items of information to be obtained)

1. User information also includes “Personal Information” as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the “Personal Information Protection Act).

2. The Company will use the user information described in each of the following items within the scope of the respective purposes of use set forth below.

• (1) Information relating to identification
  Name, address, post code, gender, date of birth, photograph, nationality, telephone number, e-mail address, information on official certificates such as driver’s license, certificate of residence, passport, result of medical examinations, etc.
• (2) Information on transactions
  Information on transaction details and history, etc.
• (3) Information on settlement
  Information on financial institution accounts, information on settlements and methods of settlement, etc.
• (4) Information obtained when using our website (hereinafter referred to as the “Website”). Identifiers stored on devices via cookies and similar technologies, device type, operating system, language, time zone settings, browser type, application version, IP address (used to estimate location [only with consent], network type, and the company or organization of access origin), name of the telecommunications carrier, device or application, access logs, usage and information regarding behavioral history and the use of services, location information (only with the customer’s consent), and other related information.
• (5) Other information
  Information relating to enquiries, communications, etc. from customers to the Company.

3. The Company uses the service “BowNow” provided by Cloud Circus Inc. BowNow collects behavioural data of users on this website and utilises such data for marketing activities and the improvement of products and services. The collected data does not include any information that can directly identify individuals. If you do not wish to allow BowNow to collect your information, you may opt out via the following URL.
[URL to opt-out] https://futaku.co.jp//?bownowtrace=optout

4. For the functions required for the use of “BowNow”, we use the external services of the following companies (names of companies and countries in brackets). Please refer to the respective privacy policies for details on how Personal Information is handled in connection with these services.
-Google LLC, California, United States of America
Google Botguard, Google Cloud CDN, Google Developers, Google Fonts, Google Play, Google Maps, Google Tag Manager, reCAPTCHA , YouTube
-Amazon Web Services.
Amazon Cognito.
-Cloud CIRCUS Inc., Japan.
BowNow form, IZANAI.
-DataSign Inc., Japan.
webtru
-Automattic Inc, California, United States of America
WordPress.com.

5. The Website uses “Google Analytics,” an access analysis tool provided by Google. Google Analytics uses cookies to collect traffic data, but this data is collected anonymously and does not identify individuals. You can refuse the collection of this data by disabling cookies in your browser settings. For more details regarding this policy, please refer to the following page.
[Google Policies and Terms page].
https://www.google.com/intl/ja/policies/privacy/partners/

Article 3 (Purpose of use).

1. The Company shall acquire and use the Personal Information of customers within the scope of the following purposes of use (hereinafter referred to as the “Purposes of Use”).

• (1)To register for, manage and distribute the newsletter
• (2)For the delivery, provision and after-sales service of products
• (3)To invoice for products and services
• (4)To prevent and deal with fraudulent activities
• (5)To maintain and manage the service
• (6)To research and analyse marketing data, and to consider and implement marketing measures
• (7)To provide, solicit, advertise and otherwise market the products and services of the Company or third parties in accordance with the interests and concerns of customers based on analysis of their attributes and behavioural history in the media of the Company or third parties
• (8)To conduct campaigns, prize draws, and surveys
• (9)To improve products and services, and to plan, research and develop new products and services
• (10)To respond to enquiries and contact customers
• (11)For human resources, labor management, internal training, and employee welfare operations

2. In accordance with the methods described in this Policy, the Company may provide Personal Information to third parties. In addition, the Company collects and uses customers’ Personal Information for purposes related to the aforementioned matters within the Company’s group companies (meaning the Company and its parent company, as well as their subsidiaries and affiliated companies. For the current list of the Company’s group companies, please refer to [this page]).

Article 4 (Management and protection of Personal Information)

Personal Information will be strictly managed and shall not be disclosed or provided to third parties without the consent of the customer, except in the following cases. In consideration of safety, measures are taken to prevent and correct risks such as unauthorised access to Personal Information, loss, destruction, falsification, and leakage of Personal Information.

• (1)Where it is necessary for the protection of a person’s life, body or property and it is difficult to obtain the customer’s consent.
• (2)Where it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and it is difficult to obtain the customer’s consent.
• (3)When it is necessary to cooperate with a state body, a local authority or a person entrusted by such a body to conduct affairs prescribed by law and obtaining the customer’s consent may hinder the conducting of such affairs.
• (4)When otherwise permitted by law.

Article 5 (Joint use of Personal Information)

The Company may share the Personal Information of customers to the extent necessary to achieve the purposes of use and for the following scope and purposes.

Article 3(11) of this policy.

Information as set out in Article 2 of this Policy.

-K.I. Welding Co.

The Company (Representative: Naoaki Futaku)

Article 6 (Provision of Personal Information to third parties)

1. To the extent necessary to achieve the purpose of use, the Company will not provide customers’ Personal Information to third parties without obtaining prior customer’s consent, except as provided for in the preceding article and in this Policy, and except as provided for in the following items.

• (1) Where such Personal Information is provided in conjunction with the outsourcing of all or part of the handling of Personal Information to the extent necessary to achieve the purpose of use.
• (2) Where required by law.
• (3) Where it is necessary for the protection of a person’s life, body or property and it is difficult to obtain the customer’s consent.
• 4) When it is necessary to cooperate with a government agency, a local authority or a person entrusted by them to conduct affairs prescribed by law and obtaining the customer’s consent could interfere with the conducting of such affairs.

2. Notwithstanding the provisions of the preceding paragraphs, the Company may provide customers’ Personal Information to third parties for the purpose of conducting marketing activities tailored to the interests and preferences of the customer, based on an analysis of browsing history, purchase history, and other relevant information.

Article 7 (Disclosure of Personal Information).

Customers may request disclosure of their Personal Information held by the Company in accordance with the procedures set forth in Article 10. Upon receiving such a request, the Company will promptly disclose the information to the customer without delay. However, if disclosure falls under any of the following cases, the Company may withhold all or part of the information. In such cases, the Company will promptly notify the customer of the decision not to disclose.

• (1)Where there is a risk of harm to the life, body, property or other rights or interests of the customer or a third party.
• (2)Where there is a risk of significant disruption to the proper conduct of our business.
• (3)In any other case that would constitute a violation of laws.

Article 8 (Correction of Personal Information, etc.)

1.If the Personal Information held by the Company is incorrect, the customer may request a correction, addition, or deletion (hereinafter referred to as “Correction, etc.”) of the Personal Information in accordance with the procedures set forth in Article 10.

2.Upon receiving a request as described in the preceding paragraph, the Company will promptly conduct the necessary investigation, and if it determines that the request has merit, the Company will promptly make the relevant Correction, etc. to the Personal Information.

3.When the Company has decided regarding whether to conduct a Correction, etc. pursuant to the preceding paragraph, it will promptly notify the customer accordingly.

Article 9 (Suspension of use of Personal Information, etc.)

1.The customer may request the Company to suspend the use, erase or stop providing third parties (hereinafter referred to as “Suspension of Use”) with the Personal Information held by the Company in accordance with the procedures set out in the following paragraphs.

2.Upon receiving a request as described in the preceding paragraph, the Company will promptly conduct the necessary investigation and, if it considers that there are grounds for the request under the preceding paragraph, the Company will execute the Suspension of Use of the relevant Personal Information. However, if the Suspension of Use of Personal Information requires a large expense or is otherwise difficult to implement, and alternative measures can be taken to protect the rights and interests of the customer, the Company will take such alternative measures.

3.When the Company has decided regarding whether to conduct the Suspension of Use, etc., pursuant to the preceding paragraph, it will promptly notify the customer accordingly.

Article 10 (Procedures for disclosure of Personal Information)

When making a request as set forth in Articles 7 through 9, customers are asked to complete a request form in any format, including the required information listed below, and send it along with the identity verification documents specified in item (1) to the address indicated in item (2). Please note that a handling fee of 900 Japanese yen will be charged for each request for disclosure of Personal Information.

• (1)Identity documents: a copy of driver’s license, a copy of passport, a copy of various health insurance cards or a copy of various pension cards.
• (2)Send to: 33-3 Karahashi-Kyoda-cho, Minami-ku, Kyoto, Japan

Article 11 (Procedure for changing Privacy Policy).

The Company reviews the contents of this Policy as appropriate and strives to make improvements. The contents of this Policy may be modified, except as otherwise provided by applicable laws or specifically stipulated in this Policy. The revised Privacy Policy becomes effective when notified to customers by a method prescribed by the Company or when posted on the Website.

Article 12 (Response to complaints and consultations)

The Company will receive complaints and consultations from customers regarding the handling of their Personal Information and respond to them appropriately and promptly. The Company will also respond promptly and appropriately to requests from customers concerning disclosure, correction, addition, deletion, suspension of use, or refusal of provision of their Personal Information.

Article 13 (Security control measures).

The Personal Information entrusted to the Company by our customers is protected against unauthorised access to, loss, destruction, falsification or leakage of Personal Information by implementing organisational, physical, personal and technical measures, such as restricting access to Personal Information files and recording access logs and implementing security measures to prevent unauthorised access from outside. In the unlikely event of an incident such as a leakage of customers’ Personal Information, the Company will promptly report the incident to the relevant supervisory authority in accordance with the Personal Information Protection Act and related guidelines and take the necessary measures to prevent similar incidents from occurring or recurring, in accordance with the instructions of the relevant supervisory authority.

Article 14 (Company’s address, name of representative and Personal Information Protection Manager)

The Company’s address, representative and the name of the Personal Information Protection Manager are as follows.
Address: 33-3, Karahashi-Kyoda-cho, Minami-ku, Kyoto.
Representative: Naoaki Futaku
Personal Information Protection Manager: Yuji Yamaguchi

Article 15 (Contact Point)

For inquiries regarding the Company’s handling of Personal Information, please contact the following:
Customer Relations Office, FUTA-Q, Ltd.
33-3 Karahasi-keiden-cho, Minami-ku, Kyoto-shi, Kyoto 601-8454
TEL: +81 75 661 2931
Mail: futaku-info@futaku.co.jp

Established and implemented on February 2025